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Traces ​

A trace is made up of individual spans, each representing a single operation within a request. Spans carry labels that describe the operation itself and where it fits within the overall trace, letting you move between a span and its corresponding logs or metrics when drilling down into an issue.

How to Work with the Trace Viewer ​

The Traces dashboard lets you follow a single request as it flows through your application's services, making it easy to spot exactly where time is being spent.

Step 1: Find a Trace ​

Search for traces by service, duration, or time range, or arrive here directly by drilling down from a metrics or logs dashboard.

Step 2: Explore the Waterfall View ​

Opening a trace shows its "waterfall" visualization, a breakdown of the request into its individual spans. Spans with a long duration or an error status are visually highlighted, making bottlenecks easy to spot.

Each span can be linked to its corresponding logs, giving you the detailed, text-based context you need to understand why a particular operation failed or took a long time.

By moving from the overall waterfall view down into the spans and logs behind a slow or failing request, you can quickly pinpoint the root cause of an issue.

INFO

For tracing to be enabled, some setup is required. If you are using Shopware 6, our team will assist you in instrumenting your application to include tracing.